Payment & Refund Policy

Mintobook may offer paid digital products and services such as listing credits, boosts/promotions, marketplace packages, Prop Shop items, subscriptions, or advertising.

Unless we clearly say otherwise, purchases are for digital features delivered in your account — not for real-estate transactions between users.

Fees, currency, taxes, billing cycle, and renewal terms (if any) are shown before you confirm payment.

You authorize us and our payment processors to charge the payment method you provide. Failed or disputed charges may pause paid features until resolved.

We may change prices for future purchases. Changes do not retroactively alter a purchase already completed, except where required by law.

Credits, boosts, packages, and similar digital items are usually applied to your account shortly after successful payment confirmation.

If delivery is delayed, contact support with your order or receipt details. We will investigate and restore missing entitlements when the payment succeeded.

Because most purchases are digital and consumed or allocated immediately, fees are generally non-refundable once delivered, except where required by applicable law or where we decide a refund is appropriate.

You may request a review if: you were charged in error; you did not receive the purchased feature after a successful payment; a technical fault prevented use of a clearly unused digital purchase; or law grants you a withdrawal/cooling-off right that still applies.

Email support@mintobook.com with your account email, approximate purchase date/amount, and why you are requesting a refund. We aim to respond within a reasonable time.

Refunds, when approved, are issued to the original payment method when possible. Processing times depend on banks and payment providers.

Abuse of refund requests, chargebacks without first contacting us, or fraud may result in account limits under our Suspension Policy.

If a subscription is offered, renewal timing, cancellation steps, and what happens at the end of a period will be shown at signup or in account settings.

Cancel before the renewal date to avoid the next charge where the product supports cancellation. Partial-period refunds are not guaranteed unless required by law or stated at purchase.

Mintobook is not a party to property sales, rentals, or agency commissions between users. Money you pay another user offline or outside our checkout is not covered by this Policy.

See Marketplace & Listing Rules: https://mintobook.com/marketplace-rules.

Billing and refund questions: support@mintobook.com

Mintobook Technologies Inc.

418 Broadway #5396, Albany, NY 12207, USA