Complaint & Appeals Process

Use in-product report tools on posts, profiles, messages, listings, pages, or spaces when available.

You can also email support@mintobook.com with: what happened, relevant usernames or URLs, screenshots if helpful, and why you believe it violates our policies.

Urgent safety threats (imminent harm) should also be reported to local emergency services when appropriate.

We review reports based on available information, our Terms, Community Standards, Marketplace Rules, and applicable law.

We may remove content, limit accounts, request more information, or take no action if the report is incomplete or does not show a violation.

We aim to review reports in a reasonable time, but timing varies with volume and severity.

If your content was removed or your account was restricted/suspended/terminated and you believe this was a mistake, email support@mintobook.com with subject line “Appeal” and include:

• Your username and account email;

• Approximate date of the action;

• What was removed or restricted;

• Why you believe the decision was wrong;

• Any clarifying evidence.

We will review eligible appeals and may uphold, reverse, or modify the decision. Repeat abusive appeals may be declined.

Possible outcomes include restoration of content/access, partial restoration, confirmation of the original decision, or additional enforcement if new violations are found.

We may not share internal moderation notes or other users’ private data.

Terms: https://mintobook.com/terms

Community Standards: https://mintobook.com/community

Marketplace Rules: https://mintobook.com/marketplace-rules

Suspension Policy: https://mintobook.com/suspension

Privacy Policy: https://mintobook.com/privacy

support@mintobook.com

Mintobook Technologies Inc.

418 Broadway #5396, Albany, NY 12207, USA